You can purchase My Buddy’s Nuts with confidence! Your complete satisfaction with our products is guaranteed or items may be returned for a full refund of the purchase price, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a refund, follow the simple steps outlined below.
Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 704 408 3385. Please retain all packing materials unless instructed otherwise by your My Buddy’s Nut Specialist. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order.
Customer Service is open from 8am-5pm - Eastern Time Monday through Friday
1. To obtain a Return Merchandise Authorization, simply call Customer Service toll free at 704 408 3385
2. Package your items securely to prevent damage. We recommend using original packing materials and shipping your items fully insured. We are not responsible for lost or stolen articles.
3. Ship the goods to us shipping prepaid to:
My Buddy’s Nuts
10612 D Ste.567 Providence Rd.
Charlotte, NC 28277
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1week for full processing during which time, our Quality Assurance department will review the returned item. Please allow another 7 - 10 days after processing for your bank to post credit against your account.